Your privacy, cared for.

This policy explains how Qualora Care (“we”, “our”) collects, uses and protects your personal information when you visit qualoracare.com, order from us on WhatsApp or send us an enquiry. We are based in Kisumu County, Kenya.

What we collect

• When you order on WhatsApp: your name, phone number, delivery address or courier pick-up point, and the products you order.
• When you send a wholesale enquiry: your name, business name and type, phone number, email (optional), town and your message.
• When you visit the website: our hosting provider keeps standard server logs (such as IP address, browser type and pages visited) for security and performance. This website does not use advertising or tracking cookies.

How we use it

• To confirm, prepare and deliver your order, and to arrange payment.
• To reply to your questions and wholesale enquiries.
• To keep simple records required for our business and tax obligations.

We do not sell your information, and we will only send you news or offers if you ask us to.

Who we share it with

• Couriers (such as Pick Up Mtaani, Easy Coach or Wells Fargo): only the details needed to deliver your order.
• WhatsApp (Meta): messages you send us are handled under WhatsApp’s own privacy policy.
• Our website host and email provider: to run the website and receive enquiries.

How long we keep it

We keep order and enquiry details only as long as we need them to serve you and meet our legal obligations, and then delete them.

Your rights

You can ask us to tell you what information we hold about you, to correct it, or to delete it. You can also object to us using it. Contact us using the details below and we will respond as soon as we can.

Keeping it safe

We take reasonable steps to protect your information, and we limit access to the people who need it to serve you.

Contact us

Qualora Care · Kisumu County, Kenya
Phone & WhatsApp: +254 701 335 307
Email: info@qualoracare.com

Changes to this policy

If we update this policy, we will post the new version on this page with a new “last updated” date.